Royal bank of Scotland online banking login
According to press reports, the problems that have caused so much trouble to so many customers of RBS banking group were caused by an inexperienced operative who was based in Hyderabad India and is thought to have wiped information during a routine software upgrade. It is believed that some of the team responsible for the error were recruited in India following redundancies in the UK. Unions here at less than pleased and are already pointing the finger at outsourcing designed to save the bank money. The unions claim that Indian staff is paid as little as £9, 000, compared with £50, 000 their British counterparts.
It would appear that the error, although resolved last Friday, affected 17 million customers and it created a massive backlog of transactions running into a 100 million plus. All the deleted information had to be re-entered into the system, a very lengthy process with inevitable consequences. An un-named person who has worked for RBS for many years said that “when they did the back-out, a major error was made.” RBS have not yet commented on the claims.
Source: Scottie James Grainger
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RBS and NatWest
5 November 2011
RBS and NatWest customers hit by maintenance glitch
RBS and NatWest customers have been unable to check accounts online because of problems caused by maintenance work, the Royal Bank of Scotland has said.
Problems arose after the maintenance work went wrong and meant account balances were not updated overnight.
Some accounts have not been c... London stock exchange">Bank of Scotland hopes to resolve the issue within hours.
The bank said: "Our ATM and card payment systems are operational and the majority of our customers are using these as normal.
"There have been problems affecting online and telephone banking but we have a good understanding of the issues and are making good progress with our recovery plans.
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